PRACTICAL SKILLS TRAINING
Management
Communications
Emotionally Intelligent Leadership
Emotionally Intelligent (EI)
Learning Environments
What is an emotionally intelligent learning environment?
A learning environment that adopts the principles of emotional intelligence leads to an emotionally intelligent learning environment.
Key principles of emotional intelligence that can be harnessed in both the learning and work environment are:
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Self awareness
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Self motivation
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Focus
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Emotional management under stress
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Adaptability
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Empathy
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Relationship management
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Social competence
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Team work
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Collaboration
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Influence
Training delivery that utilises emotional intelligence enhances learner engagement, the learning experience and learning outcomes.
What specific actions can be taken to create an emotionally intelligent learning environment?
LEARNING FACILITATOR
The learning facilitator ensures that they engage emotionally intelligent behaviours to rapidly build trust and rapport with their learners.
Emotionally intelligent behaviours include:
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Engaging a heightened sense of self awareness of how the learning facilitator's demeanor impacts on the learning experience e.g. positivity, enthusiasm, adaptability
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Engaging reciprocal empathy to ensure the learner needs are prioritised
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Constantly applying the empathy triad of cognitive empathy, affective empathy and empathetic support to ensure high levels of learner engagement
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Applying the psychology of influence to enhance learner engagement
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Acknowledgment of learners by creating a welcoming environment
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Attention focused on learners, utilising the language of "you" not "I"
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Actively listening to learners. Listening with patience, listening non-judgmentally, listening to recall content for future discussions, listening to understand
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Constant observation of learners to decode feedback.
LEARNERS
Learners can be encouraged to embrace emotionally intelligent behaviour to maximise their learning experience.
Emotionally intelligent behaviours for learners include:
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Increasing their own level self awareness, reducing their blind spots and realising how their behaviour impacts on their fellow learners and the learning atmosphere
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Encouraging learners to apply reciprocal empathy to ensure high levels of collaboration with their fellow learners
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Utilising the empathy triad of cognitive empathy, affective empathy and empathetic support to ensure high levels of collaboration and reduce conflict
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Paying attention to their fellow learners, being present, avoiding distractions.
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Actively listening to their fellow learners. Listening with patience, listening non-judgementally, listening to recall content for future discussions, listening to understand.
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Constant observation of their learning colleagues to decode feedback.
What can emotional intelligence be applied to?
What benefits are attributable to emotional intelligence in the workplace for you and your organisation?
INCREASED JOB SATISFACTION
Emotional intelligence is positively correlated with job satisfaction and overall performance.
Ref: "Emotional Intelligence and Job Satisfaction: The Role of Organizational Learning Capability" (Carmeli & Josman, 2006).
BURNOUT REDUCTION
Individuals with higher emotional intelligence are less likely to experience burnout, leading to improved well-being and lower turnover rates in the workplace.
Ref: Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007). A meta-analytic investigation of the relationship between emotional intelligence and health. Personality and Individual Differences, 42(6), 921-933.
STRESS REDUCTION
Higher emotional intelligence levels are associated with reduced levels of worker stress. These findings highlight the importance of emotional intelligence in managing and alleviating stress among employees in the workplace.
Ref: "Emotional Intelligence and Occupational Stress: An Exploratory Study" (Mikolajczak, M., & Luminet, O., 2008).
WORK PERFORMANCE EHANCEMENT
Employees with higher emotional intelligence tend to have better job performance and higher levels of commitment to their organizations.
Ref: "The Relationship of Emotional Intelligence with Job Performance and Organizational Commitment" (Cherniss & Goleman, 2001).
LEADERSHIP IMPACT
Leaders with higher emotional intelligence are more likely to display transformational leadership, which positively influenced employee engagement and commitment.
Ref: "The Role of Emotional Intelligence in Transformational Leadership" (Côté & Miners, 2006)
Need more information concerning emotionally intelligent training environments?
Contact this guy
Go old school, pick up the phone and ring Michael Luke Collins:
Mobile 00 353 (0) 87 638 7643
Office 00 353 (0) 1 811 9504
Go ancient school, send a letter to:
Michael Luke Collins
Cognitio House
Blanchardstown Village
Dublin 15
Ireland
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